Privacy Policy

Tera Marketplace Ltd — Company No. 17209195
66 Paul Street, London, EC2A 4NA
hello@meettera.com · meettera.com

1. Who We Are

Tera Marketplace Ltd ("Tera", "we", "us", "our") is a company registered in England and Wales (Company No. 17209195). We operate meettera.com — a global wellness marketplace connecting practitioners, retreat hosts, venue owners, and clients.

We are the data controller for personal data collected through this platform. For any questions about how we handle your data, contact us at hello@meettera.com.

2. What Data We Collect

All users:

• Full name and email address
• Password (encrypted — we never store plain text passwords)
• Location (city and country)
• Account type and role
• Profile photo (if uploaded)
• Device and usage data (browser type, pages visited, session duration)
• IP address

Practitioners and retreat hosts:

• Bio and professional description
• Healing modalities and practice details
• Qualifications and credentials
• Years of experience and professional insurance status
• Session types, pricing, and availability
• Languages spoken
• Booking history and earnings data (once payment processing is active)

Retreat hosts (additional):

• Retreat titles, descriptions, dates, and pricing
• Venue and location details
• Accommodation and meals information
• Cancellation policies

Venue and space owners:

• Space name, address, and description
• Amenities, capacity, and pricing
• Atmosphere and modality descriptions
• Photo galleries

Clients:

• Booking history and session records
• Wellness journey log (sessions attended, retreat history)
• Reviews and ratings submitted
• Payment data (processed and held by Stripe — we do not store card details)

Special category data:

Some information you share on Tera — such as health conditions, wellness goals, or healing modalities — may constitute special category data under UK GDPR Article 9. We only process this data with your explicit consent, which you give when you create an account and complete your profile.

3. How We Use Your Data

We use your data for the following purposes and on the following legal bases:

We do not sell your personal data to third parties. Ever.

4. Special Category Data

Health and wellness information you share on Tera — including healing modalities you practise or seek, session history, and wellness journey data — may be considered special category data under UK GDPR Article 9.

By creating an account and completing your profile, you explicitly consent to us processing this data for the purpose of operating the marketplace and matching you with relevant practitioners, experiences, and venues.

You may withdraw this consent at any time by deleting your account or contacting us at hello@meettera.com. Please note that withdrawing consent may mean we can no longer provide our services to you.

5. Who We Share Your Data With

We share data only where necessary to operate the platform:

• Stripe — payment processing. When you make or receive payments through Tera, your payment data is processed by Stripe Payments Europe Ltd. Stripe's privacy policy is available at stripe.com/privacy.
• Supabase — our database and infrastructure provider. Your data is stored securely on Supabase's servers.
• Vercel — our hosting and deployment provider.
• Resend — transactional email delivery (booking confirmations, notifications).

All third-party providers are bound by data processing agreements and are required to handle your data securely and in accordance with UK GDPR.

We do not share your personal data with any other third parties without your explicit consent, except where required by law.

6. International Transfers

Some of our service providers (including Supabase and Vercel) may process your data outside the UK or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the relevant authorities.

7. How Long We Keep Your Data

8. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data ("right to be forgotten")
• Portability — receive your data in a machine-readable format
• Restriction — ask us to restrict processing of your data
• Objection — object to processing based on legitimate interests
• Withdraw consent — where processing is based on consent

To exercise any of these rights, email hello@meettera.com. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Tera uses essential cookies to operate the platform (authentication, session management). We also use analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings.

A full cookie policy is available at meettera.com/cookies.

10. Children

Tera is not intended for anyone under the age of 18. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, please contact us at hello@meettera.com and we will delete the account immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by displaying a notice on the platform. The date at the top of this page shows when it was last updated.

12. Contact Us

For any privacy-related questions or to exercise your rights:

Tera Marketplace Ltd
66 Paul Street, London, EC2A 4NA
hello@meettera.com
meettera.com